In handling customer complaints, home visits are absolutely unacceptable. However, responsibility should not rest solely on the individual employee. There are insane individuals who operate beyond normal reasoning. While showing sincerity is naturally expected, one-sided demands represent nothing but unreasonable behavior. Unfair situations occur frequently throughout society. Furthermore, under Article 223 of the Penal Code (★violation of official duties★), such actions may result in up to three years of imprisonment.